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From paper to portal: what week one actually looks like

Go-live is not a ribbon cutting. Here is the unglamorous checklist we use so week one does not become week of regret.

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Week one is an operations week

Training happens. Exceptions appear. Someone tries the old paper path in parallel. Plan for that.

Our launch habits

  • Named owner on our side watching the first real volume
  • A short staff cheat sheet — not a 40-page manual
  • A freeze on “quick tweaks” that reopen scope mid-week
  • A daily 15-minute standup for exceptions only

Success looks boring

Zero heroics. A few expected questions. Data in the right place on Friday. If week one needs a hero, the system is not done.

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