Week one is an operations week
Training happens. Exceptions appear. Someone tries the old paper path in parallel. Plan for that.
Our launch habits
- Named owner on our side watching the first real volume
- A short staff cheat sheet — not a 40-page manual
- A freeze on “quick tweaks” that reopen scope mid-week
- A daily 15-minute standup for exceptions only
Success looks boring
Zero heroics. A few expected questions. Data in the right place on Friday. If week one needs a hero, the system is not done.